CoServ
How CoServ saw a 33-point increase to their J.D. Power score in the Communications and Customer Care segment
739
J.D. Power Communications score, up 33 points from the year before.
98.7%
Resulting customer satisfaction rating
3
Processes replaced by Brillion
TL;DR
This is a quick summary of what you did for the client and high-level takeaways from your engagement.
Before
- Inefficient home assessments
- Few digital engagement methods
- Lack of customer education
After
- Guided home assessments
- Targeted email campaigns
- Self-serve special calculators
The Challenge
A lack of communication options
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Our Mission
Forging better connections is how we move to a cleaner future.
We know why users tune out utilities. They don’t know the benefits you can provide. And that means we aren’t working together to create a sustainable future.
We’ve built Brillion to change that. You have a mission to help customers save money while enjoying consistent, safe, clean power. We’re supporting your mission every step of the way.