Efficient. Reliable. Customizable.
Our comprehensive utility customer rebate management programs streamline your operations from order processing to final delivery.
Experience the power of efficiency and reliability with our cutting-edge technology and dedicated support team.
Utility Program Management Made Easy
Experience the power of a unified solution that integrates every stage of your program delivery.
Fulfillment Your Way
With customizable workflows and validation rules, you can quickly deploy and adapt your fulfillment process to meet your evolving business requirements.
Tailor your utility rebate process to your unique business needs with easily configurable databases and robust frameworks.
Our utility program solution makes it happen.
50% Reduction in Customer Complaints
“CSAT has increased because they can go online, fill out their rebate, upload photos, and submit it. It’s all in one place, and they get an automated email letting them know we’ve received their rebate.”
Andi Couet, Water Conservation Program Coordinator, City of Tempe, AZ
How Fulfillment Programs Work
Track, Manage, and Communicate.
Our intuitive platform empowers you to design and deploy tailored workflows for any residential or commercial incentive program in a matter of weeks.
With a consumer-friendly self-service portal for incentives and rebates, you can deliver for your customers, exactly when they need it.
We help from end to end, including customer relationship management, program management, service order management, and trade ally management.
Configure tailored workflows that suit your organizational style and deploy within weeks rather than months or years.
Designed for any residential or commercial DSM incentive program, so you can keep track of what matters most.
Understanding of legislative and regulatory drivers for customer programs and their funding allows utilities to shape requirements based on their current business processes.
Case Studies
You Can Manage Programs Without the Headaches
Forward-thinking utilities are streamlining their program delivery and rebate reimburusements. The results? Increased productivity, tighter communication loops, real-time reporting, and more.
Engage Your Customers and Drive Satisfaction
You have responsibilities to the public and to shareholders, whether they are literal investors, the voting public, or your fellow owners. Those responsibilities can be met with better engagement.
Getting there together is going to take us working together. And that’s why we support every kind of business model.
Investor-Owned Utilities
Deliver shareholder value and get the approval of watchdogs by establishing clear communication with your customers.
POUs/Municipalities
Fulfill your duties to your public and increase engagement while building trust with the people who are in charge: the residents.
Co-Ops
You rise together. With end-to-end communication everyone is on the same page and gets the same benefits.
Community Choice Aggregation
More local control has to built on a foundation of trust. And that trust is built by better communication.
Part of a Full End-to-End Customer Engagement Application Suite
How do you make your utility programs a true success? By getting them the messages that are relevant to them, and helping them take part in your programs.
Do that all with Brillion’s unique utility customer engagement solutions.
Grab customers’ attention and exceed expectations with our outbound communication suite. Send the right video message, perfectly tailored to each customer, exactly when they need it.
Go beyond the video. Use calculators, virtual energy audits, and more tools to show users the benefits of your programs. The more customers understand you, the more likely they are to enroll.
Data & Analytics
At the core of every Brillion solution lies our data insights engine. It’s what supercharges our customer engagement applications and turns utility data into actionable insights.
Supporting You At Every Step
Reimagining the way you manage your programs doesn’t happen overnight. Our team is here to help you change the way you do business.
Technical
Get assistance from our application Support Team or from your dedicated account executive.
Training
We work hand-in-hand with you to ensure smooth implementations of all applications within your utility.
Marketing
All the support and customizable materials you need to help drive traffic to your new online content and applications.
Our Mission
Fulfilling the Future
There are a lot of challenges on the road ahead. An aging grid and the transition to electric might mean rate hikes. And a public that isn’t engaged will rightfully get upset.
With Brillion, we can turn every customer relationship into a true partnership. In order to have a successful transition, we need everyone on board. That means utilities have to engage their users with clear, relevant messages.
That’s our mission. Together, we have the power to make a change.