You’re not going to read this.
And neither are your customers.
…But you’ll watch a video if you know it’s made for you.
You might make it to this header.
But you know your customers don’t want to read a wall of text that is filled with jargon that they don’t understand and that gives them a headache to keep reading and they might keep reading if it offers them a rebate but ifs confusing and seems hard they’re going to stop.
Break through the wall of text.
Our engagement solutions make it happen.
How Personalized Engagement Works
Meet Your Customers with Video Messages That Matter
How’s engagement work? By creating messages that actually speak to your electric, water, or gas utility customers. We show them what matters: how they’re spending money, how they can save it, and how we can all work together to build a cleaner future.
Personalized Video Management
Customers receive timely, useful, and engaging videos that explain their bill data, show them exactly how their household can save, and walk them through the rebate process.
Energy Summary Videos
Walk customers through a graphical breakdown of where their energy dollars were spent. Increase satisfaction by giving them insight into their consumption habits and areas for improvement.
Alerts and Forecasts
Put your customers in control of their bills by forecasting what the final bill could be while there is still time to change behavior. Notifications sent via email or text, meeting the public where they live.
Co-op Case Study: Meeting Members Where They Are
The Solution
The CoServ team has seen their customer satisfaction skyrocket with the help of Brillion Engage’s personalized video welcome series messages, bill explanations, and outage reports.
The Results
CoServ’s J.D. Power scores in both communication and customer care have improved by 33 points and 9 points, respectively. Over 90% of members have found the welcome series and video bill explanations “very helpful.”
“By embracing innovative technology, we are able to foster a sense of connection and engage with our members in a more meaningful way.”
Denise Smithers, SVP Customer Care & Engagement, CoServ Electric
Engage Customers and Drive Satisfaction
How does engagement work? By creating messages that actually speak to your users, we show them what matters: how they are spending money, how they can save it, and how we can all do our part for a cleaner future.
Investor-Owned Utilities
Deliver shareholder value and get the approval of watchdogs by establishing clear communication with your customers.
POUs/Municipalities
Fulfill your duties to your public and increase engagement while building trust with the people who are in charge: the residents.
Co-Ops
You rise together. With end-to-end communication everyone is on the same page and gets the same benefits.
Community Choice Aggregation
More local control has to built on a foundation of trust. And that trust is built by better communication.
Part of a Full End-to-End Customer Engagement Application Suite
How do you truly engage your utility customers? By getting them the right message at the right time, and making it even easier for them to enroll in your programs.
Do that all with Brillion’s unique utility customer engagement solutions.
Go beyond the video. Use calculators, virtual energy audits, and more tools to show users the benefits of your programs. The more customers understand you, the more likely they are to enroll.
Demonstrate your commitment to the people depending on you by streamlining and simplifying your program management. Easily show oversight bodies you’re doing your part to support sustainability.
Data & Analytics
At the core of every Brillion solution lies our data insights engine. It’s what supercharges our customer engagement applications and turns utility data into actionable insights.
Supporting You At Every Step
Reimagining the way you engage doesn’t happen overnight. Our team is here to help you change the way you do business.
Technical
Get assistance from our application Support Team or from your dedicated account executive.
Training
We work hand-in-hand with you to ensure smooth implementations of all applications within your utility.
Marketing
All the support and customizable materials you need to help drive traffic to your new online content and applications.
Our Mission
Engagement Creates True Opportunity
There are a lot of challenges on the road ahead. An aging grid and the transition to electric might mean rate hikes. And a public that isn’t engaged will rightfully get upset.
With Brillion, we can turn every customer relationship into a true partnership. In order to have a successful transition, we need everyone on board. That means utilities have to engage their users with clear, relevant messages.
That’s our mission. Together, we have the power to make a change.